About Our Pieces
Are your pieces authentic?
Absolutely. Authentication is at the heart of
everything we do. Every piece is carefully assessed before it reaches you, including gemologist support and XRF testing. We work exclusively with natural diamonds and stand behind the integrity of every item in our collection.
Are your diamonds natural?
Yes, always. We do not sell lab-grown or
synthetic diamonds.
How do I know if a piece will fit?
Each listing includes detailed measurements. If you have questions about a specific piece — whether that's ring size, bracelet length, or anything else — please reach out before purchasing and we'll do our best to help.
Ordering & Payment
Can I reserve a piece?
As our pieces are one-of-a-kind, we're unable to hold items. We recommend purchasing promptly if something catches your eye.
What payment methods do you accept?
We accept all major payment methods available at checkout, processed securely through Shopify.
Shipping
How long will my order take to arrive?
Orders are dispatched within three business days of purchase via fully insured express shipping with signature on delivery.
Do you ship internationally?
Yes, on request. International shipping is quoted per piece and fully insured door to door. Please contact us to arrange this before placing your order.
Returns
What if my piece arrives damaged?
Please contact us within 48 hours of delivery with photos and your order details and we will work with you to resolve it promptly.
Can I return a piece if I change my mind?
Due to the unique nature of vintage
jewellery, we don't offer change of mind refunds. We encourage you to review
all details carefully and reach out with any questions before purchasing. Your
rights under the Australian Consumer Law are not affected by this policy.